In case of defective product escaped from our perception in the packaging or in case of dispatch different product than what was registered in your order, refunds will be accepted for a period of 7 days from the date of purchase.
The basic premise is that the product is in the original packaging as delivered from our store. In case of return by a courier company, you need to pack the product to be safe during transportation. The product will be tested by our company and since it complies the above conditions we will make the credit orthe refund of the amouny of your purchase or a new shipment of the correct or not defective product.
The return costs and the new shipment costs of the new properly product will be paid by our company.
Cancellation of orders can be made in the following cases :
1) If you have completed your online order but we haven’t shipped your products yet, please call us at (+30)22620-22563 and we will assume the cancellation of your order.
2) If your order has already invoiced and shipped and you wish to cancel it, then contact us at (+30)22620-22563 explaining why you wish to cancel your order and we will notify you about all of your options.